Reference

Our Terms, Your Rights on xbagi

operates under a clear legal framework so you know exactly where you stand when you open an account, make a deposit via bKash or Nagad, or contact our support team.

Account TermsPrivacy PolicyCookie UseJurisdiction NoticeWallet Conditions
xbagi Our Terms, Your Rights on xbagi
DATA AND ACCOUNT SECURITY

How We Handle Your Account Data

Your account data is held securely and used only for the purposes described in our privacy policy. We apply standard encryption to account credentials and wallet details, and we do not share your personal information with third parties outside of what is required to process payments through bKash, Nagad, or Rocket.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request deletion subject to legal retention obligations.

Cookie Policy

We use cookies to keep your session active, remember your wallet preference, and measure how pages perform. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by password and OTP verification. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

To access, correct, or request removal of your personal data, contact our support team by email with your account details. We process verified requests in line with applicable law.

LEGAL CONTACT PATHS

Reach Us About Legal Queries

If you have a question about our terms, a data request, or a dispute related to your account, our support team handles legal enquiries through the channels below. We aim to respond to formal legal requests within a reasonable timeframe.

Team online

Live Chat

Open the chat widget from any page in your account dashboard. Available for account and policy questions during support hours.

Email Support

Send detailed legal or privacy requests to our support address. Include your registered account details so we can locate your record quickly.

Help Centre

Our help centre covers common policy questions, account access steps, and wallet verification procedures for bKash, Nagad, and Rocket.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, your data, and how our policies work in practice.

These terms apply to anyone who opens an account on xbagi. Access depends on your local law and eligible regions — it is your responsibility to confirm that using our platform is permitted where you are.

Email our support team from the address linked to your account and request a data export. We will verify your identity and provide the data we hold within a reasonable timeframe under applicable law.

Yes. Send a deletion request to our support email with your account details. We will remove your data subject to any legal retention periods that require us to keep certain records.

Wallet identifiers used for deposits and withdrawals are retained only for the period required by financial record-keeping obligations, then deleted. We do not store full wallet credentials beyond what is needed to process transactions.

We notify account holders of material changes via the contact method on file — usually email. Continued use of your account after a change takes effect means you accept the updated terms.

Dispute resolution follows the jurisdiction stated in our full terms document. If you have a specific legal concern, contact our support team and we will direct you to the relevant clause and process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.